Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") explains the terms under which cancellations,refunds, and revisions are handled on Planzaa.

By booking any service on Planzaa, you agree to this Policy along with our Terms & Conditions and Privacy Policy.

1. Scope of This Policy

This Policy applies to all design and planning services booked through the Planzaa platform,including but not limited to:

• - Floor Planning (2D)
• - 3D Elevation Design
• - Interior Design
• - Structural Design
• - Electrical & Plumbing Design
• - Complete Home Design Packages

2. Cancellation by Customer (Before Work Starts)

Customers may request cancellation before any work has commenced.

If cancellation is approved before work begins, a full or partial refund may be issued after deducting:

• - Payment gateway charges
• - Platform convenience or processing fees (if applicable)

Refund eligibility will be confirmed after internal verification.

3. Cancellation After Work Has Started

Once the designer has started work (including requirement analysis, concept planning,drawings, or revisions), refunds are not guaranteed.

Refunds, if any, will be calculated based on:

• - Work already completed
• - Deliverables already shared
• - Time and effort invested by the service provider

In such cases, refunds may be partial or nil, depending on project progress.

4. Revisions Instead of Refunds (Preferred Resolution)

Planzaa follows a revision-first approach.

If a customer is dissatisfied, Planzaa will first attempt to resolve the issue through:

• - Directly accepting payments from Planzaa-introduced clients
• - Offering parallel pricing outside the platform
• - Encouraging clients to cancel or move off-platform

Any bypass may result in:

• - Clarifications
• - Revisions as per the selected package
• - Coordination between customer and service provider

Refunds are considered only if resolution is not possible within the agreed package scope.

5. Delays & Service Issues

If delays occur due to the service provider, Planzaa will actively intervene and coordinate resolution.

If delays are caused by delayed approvals, incomplete information, or scope changesrequested by the customer, refunds will not be applicable.

6. Cancellation by Planzaa

Planzaa reserves the right to cancel a booking if:

• - A service provider becomes unavailable
• - Technical or operational issues prevent service delivery
• - Fraudulent or abusive behavior is detected

In such cases, customers will be offered:

• - A replacement service provider, or
• - A full or partial refund, as applicable

7. Non-Refundable Cases

Refunds will not be provided in the following cases:

• - Change of mind after work has started
• - Dissatisfaction due to subjective preferences after revisions are provided
• - Delays caused by customer actions or inactions
• - Requests outside the agreed scope of work

8. Refund Processing Timeline

Approved refunds are processed within 7–14 business days.

Refunds are issued to the original payment method.

Processing time may vary depending on the payment gateway or bank.

9. How to Request a Cancellation or Refund

To request cancellation or refund, contact:

• Planzaa Support
• Email: support@planzaa.in

Please include:

• - Booking ID
• - Reason for request
• - Supporting details (if any)

10. Policy Updates

Planzaa reserves the right to update this Policy at any time.

Any changes will be posted on the platform with a revised date.

Continued use of the platform indicates acceptance of the updated policy.

Founder Note:

This policy supports Planzaa's positioning as a managed design platform focused on outcomes, not just transactions.